Rush Hair Reviews: What 3,237 Trustpilot Ratings Tell You

Cut and finishRegrowth colourFull head colour

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Rush hair reviews on Trustpilot add up to a 4.4 TrustScore from 3,237 ratings for Rush Hair & Beauty, as of 19 October 2026. The average hides a split: 66% of reviewers give five stars and 26% give one, with very little in between.

The reviews are mostly about individual stylists and branches, and the bad ones follow a pattern. Colour that did not match the brief, and complaints that dragged on afterwards, account for most of them. Rush is a sound booking for a cut or a colour if you get a written price at the consultation and know its refund rules before you pay.

Rush hair reviews on Trustpilot, and why they split

When we checked the Rush Hair & Beauty Trustpilot page on 19 October 2026, 332 of the 3,237 reviews were posted in the last 12 months. The star split is 66% five-star, 3% four-star, 1% three-star, 4% two-star and 26% one-star. Hardly anyone lands in the middle.

Two labels on the profile explain part of that shape. Trustpilot marks Rush as having “no recent history of asking for reviews”, which means every recent review was written unprompted, and Trustpilot itself warns that such reviews may not be representative. The same profile says Rush replied to 98% of negative reviews, typically within 48 hours.

Booking-platform scores for single branches run higher. Rush Kingston has 4.7 from 58 reviews on Treatwell, where only people who booked through the platform can leave one. On Trustpilot, the two chains it lists alongside Rush score lower: Headmasters 3.3 from 788 reviews and TONI&GUY 3.9 from about 2,000.

The five-star reviews are personal. They name a stylist, praise the consultation and often mention years of loyalty to one branch; recent ones single out face-framing highlights and colourists who explained the aftercare to a first-time client. The good experience at Rush belongs to a stylist, which is also why it does not travel to every salon in the chain.

What the latest one-star reviews are about

We tagged the 19 most recent one- and two-star Trustpilot reviews of Rush, posted between 5 August and 18 October 2026, by what went wrong. Colour results and complaint handling top the list at 10 each.

A review can carry more than one theme, and our sample covers unhappy customers only, so the counts describe what goes wrong when it does, not how often it happens.

• Colour or cut not as asked: 10 of 19. Balayage that came out chunky or stripey instead of blended, brown that went lighter and brassier when darker was requested, uneven cuts, and one report of breakage after bleaching. Watford, Harrow, Leicester, York and Walton all appear.
• Complaint slow or unresolved: 10 of 19. Emails that went unanswered for weeks, and six cases where the client was refused a refund or offered only a redo. Two reviewers say they got their money back only after going to their card provider.
• Price surprises: 4 of 19. Toner or “double toner” added on the day, a senior stylist rate nobody mentioned in advance, and one blunt line calling the pricing dishonest.
• Staff manner or communication: 4 of 19. A consultation promise not kept on the day, and abrupt treatment at the front desk.
• Cancellations or booking errors: 3 of 19. Two short-notice cancellations for stylist sickness and one appointment time changed without notice.

One review describes a reaction to a Kérastase Fusio-Dose treatment and says no patch test was offered for it. One says the Cambridge salon would not accept an autumn offer code that had been advertised on social media.

Rush posted public replies under the reviews in the sample, in most cases asking the reviewer to email its Client Care team. Whether those cases were then settled is not visible on Trustpilot.

Rush hair prices, and what the listed price leaves out

Rush hair prices start at £61 for a ladies’ cut and finish, £61 for a regrowth colour, £72 for a full-head colour, £112 for half-head highlights, £129 for a full head and £134 for balayage, according to its service pages in October 2026. Every one of those figures is a “from” price.

The Rush FAQ page lists what the colour prices exclude. Toners, Olaplex and treatments are not included. All prices are subject to confirmation at the consultation. Hair longer than shoulder length carries a fixed £17 upgrade, added automatically at the till. Toner costs from £28 when it is added to a colour, and from £50 on its own.

By our arithmetic, a full head of highlights on long hair starts at £129 + £28 + £17 = £174, before any senior-stylist rate. That is the figure to compare with other salons, and it matches what the price-surprise reviews describe. The guide to T section, half head and full head highlights sets out which package to book and what each costs at Rush and Headmasters.

Rush is cashless and asks for a card to be saved to your booking account. If you miss an appointment, the FAQ says you will be charged £25; changes are free up to 24 hours before.

Refunds: what Rush offers when a colour goes wrong

Rush does not give cash refunds as standard. Its FAQ says the company would rather put the problem right, that feedback must be raised within 14 days of the appointment, and that every case is assessed individually by its Client Care team.

That policy is the background to most of the unresolved complaints in the sample. A redo is what Rush offers first, and several reviewers did not want to go back to the salon that caused the problem. One was asked to travel to another branch for an independent assessment before any refund was considered.

If you paid more than £100 by credit card, Section 75 of the Consumer Credit Act lets you ask the card provider for your money back, up to £30,000 per item, as Citizens Advice explains. A debit card payment goes through chargeback instead. Two of the reviewers in the sample say this route is what finally got them a refund, in one case the full £195 for a balayage.

Raise any problem within the 14 days, in writing, with photos taken in daylight. The rest of the process runs on that record.

Offers and rewards that change the bill

Rush runs several discounts at once, and they are worth knowing before you choose a date. The Rush offers page listed these in October 2026:

• NEWBIE50: half price services for new clients at selected salons, until 30 November
• COLOUR50: half price colour on Tuesdays when booked with a cut and finish
• AUTUMN: half price colour with a cut and finish
• Students: 25% off the whole bill with a valid student card
• Refer a friend: £20 off for each of you

Rush Rewards gives 1 point per £1 spent and £12.50 off for every 250 points, which works out at 5% back. Rebooking within 24 hours doubles the points for that visit.

The FAQ adds a condition that matters given the Cambridge review: only discounts listed on the Offers tab are valid, and codes promoted on other sites may not be honoured. Book with the code online and check that the discount appears on the confirmation before you travel.

Six steps before a Rush appointment

Most of the complaint themes in our sample can be headed off before you sit in the chair. We would take these six steps, in this order, starting with the free consultation:

1. Book the free colour consultation first. Rush offers one at every salon, by phone.
2. Ask for the price in writing, including toner, any Olaplex, the £17 long-hair upgrade and the stylist’s level.
3. Bring a photo of what you want and one of what you do not want. Several of the colour complaints began with a photo the client felt was not followed.
4. Book the skin test. Rush asks for one 48 hours before colour if you are new to professional colour, or have not had colour in the last six months, and it has to be done at the salon you are booking.
5. Pay with a credit card if the bill is over £100.
6. Check the result in daylight before you leave, and raise anything within 14 days.

Colour clients must be 16 or older, and Pre-Lighten & Tone or Colour Correction can only be booked by phone, not online.

Is Rush a good hairdresser?

Rush is a good hairdresser for most of its reviewers, with 69% of Trustpilot ratings at four or five stars and a 4.4 score, but the result depends on the stylist and branch rather than the brand. We would book it for a cut or colour once you have a consultation and a written price.

It is a weaker fit if you want the reassurance of a cash refund when a colour goes wrong, because Rush’s policy is to put it right in the chair. Clients with very textured hair should confirm at the consultation that the branch has done that work before; one recent review from Richmond describes being turned away on the day after being told it could be done.

Rush’s salons are spread across London, the South East and cities including Manchester, Bristol and York, and the Rush salons overview lists the guides for each service. If balayage is the booking, the balayage vs highlights comparison covers what it costs to keep. Before you book, open the salon page for the branch you want and look at the named stylists; the five-star reviews follow people, and you can ask for one by name.

Next guideBalayage vs Highlights: UK Prices, Upkeep and Which to BookThe visit prices sit £5 apart at Rush, so the year decides it: about £486 to £648 of balayage against £680 to £1,021 of highlights.

Links to Rush Hair & Beauty are affiliate links. If you book through them, we may earn a commission at no extra cost to you. These guides are based on Rush's published prices and policies and on other public sources, not on our own salon visits.